Meu SUS Digital: mental health care through remote service

The Meu SUS Digital app has become a gateway to mental health care in Brazil's Unified Health System (SUS). On August 4, 2026, the Ministry of Health expanded remote sessions for people with gambling and betting problems from 600 to up to 100,000 a month. Days earlier, the Pode Falar ("You Can Talk") platform, which offers listening to young people aged 13 to 24, also began operating inside the app.

If you need to talk right now, CVV (Brazil's emotional support service) answers free of charge, 24 hours a day, at 188.

What happened

Meu SUS Digital is part of the SUS Digital Program, the Ministry of Health's set of initiatives for the digital transformation of the SUS, which includes systems integration, the offer of digital services and the use of technology in health care.

Care for those struggling with betting began in March 2026, with 600 slots a month, through Proadi-SUS, in partnership with Hospital Sírio-Libanês. According to g1, demand led to the expansion to up to 100,000 remote sessions a month, now also for family members. Access is through a gov.br account, in the mini-apps area. The person takes a self-test, fills in a form and receives the video call link. Sessions with psychologists last about 50 minutes, in cycles of up to ten sessions, and the service can refer the patient to the in-person psychosocial care network.

Pode Falar, a partnership between the ministry and UNICEF, arrived in the app at the end of July. It served an average of 1,100 young people a month, and the ministry expects to reach about 11,000. The design stands out: the first contact is with a chatbot, which offers initial listening and simple content. When the young person wants, or when a need is identified, the conversation moves to human care, provided by psychology, medicine and other students, under faculty supervision. According to the Ministry of Health, an artificial intelligence tool reads the messages of those waiting and, when it detects signs of elevated risk, alerts the team so those cases are seen first.

Why it matters

The SUS is using the cell phone to reach people who would not make it to a doctor's office. Young people who have never sought help in person, adults who hide a betting addiction out of shame, families who do not know how to help: for many, the first step is easier through a screen, confidentially.

The Pode Falar case shows a use of AI that is in line with the rules: the machine helps prioritize and welcome at the start, but those who provide care are people, with supervision. It is the difference between technology that organizes and technology that decides.

In Bairo's view

For Bairo Leandro Gonzalez Martinez, what Meu SUS Digital does is what he calls real access: help going to the person, rather than the person having to find out alone where it is. In his reading, the first listening is often what is missing, and it should not depend on how much someone can pay.

That is the principle of Hospital Triage: a clinical assistant listens, organizes and refers, and a professional validates and decides. At any sign of risk, the conversation stops and the person is given the human door, 192 or CVV 188. At Xperienc Global Labs, the same care applies to the clinical second opinion between countries.

Bairo also recalls that the pain that leads someone to bet, drink or isolate themselves is not always visible. The pages on pain, faith and reconnection speak of it, and when to seek professional help lists the signs, including when the coping mechanism becomes the problem.

Where this meets the ecosystem

Hospital Triage was also designed for public health networks, where the line is long and the professional's time is the scarcest resource. It is at the prototype stage and does not operate commercially. The system was created with CLAIN, the ecosystem's agent orchestrator, which starts from the idea that every person can claim access to an intelligence that used to be expensive.

Sources

• Ministry of Health, SUS Digital Program: gov.br/saude
• Ministry of Health, "Projeto Pode Falar chega ao Meu SUS Digital e amplia acesso de jovens ao cuidado em saúde mental" (Pode Falar project arrives at Meu SUS Digital and expands young people's access to mental health care), 7/30/2026: gov.br/saude
• g1, "Problemas com apostas: SUS amplia atendimento remoto e sigiloso no Meu SUS Digital" (Betting problems: SUS expands remote, confidential care on Meu SUS Digital), 8/4/2026: g1.globo.com

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